FAQS
Do you offer free shipping in India?
Yes, we offer free shipping on all orders over INR 1000 within India. Orders under INR 1000 incur a shipping fee of INR 100.
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs are calculated at checkout based on order weight, and delivery typically takes between 5 and 14 working days
How long will it take for my order to be delivered?
For deliveries within main towns and city centers in India, it takes 3-4 working days. For outlying areas, it may take 4-5 working days.
Are customs duties and taxes included in international shipping costs?
No, the customer is responsible for any customs duties and import taxes imposed by their respective country.
Can I track my order?
Yes, once your parcel is dispatched, we will email you a tracking number so you can track your order.
Acceptance of Terms
By accessing and using our website, you agree to abide by these Terms & Conditions, which govern your use of Matsya Luxury. We may update these terms periodically, so please review them to stay informed of any changes.
Orders and Shipping
Shipping within India: Orders over INR 1000 qualify for free shipping. For orders under INR 1000, an INR 100 fee applies.
International Shipping: Shipping costs are calculated based on order weight at checkout. Customers are responsible for any customs duties and import taxes in their respective countries.
Delivery Times: Indian deliveries take 3-4 working days for main towns/cities and 4-5 days for remote areas. International deliveries are expected within 5-14 working days.
Returns & Refunds
Non-Defective Products: Returns are accepted within 14 days of receiving goods, provided the item is unused and in its original packaging. Customers bear responsibility for return shipping costs.
Defective Products: Returns for defective items are accepted within 14 days of receipt, with an option for a full refund or replacement upon confirmation of the defect.
International Orders: We do not accept returns on international orders.
Cancellation Policy
Clients may cancel orders before dispatch, subject to a 10% administrative fee.
Matsya Luxury reserves the right to cancel orders due to insufficient stock or quality concerns. In such cases, the customer will receive a full refund.
Privacy and Data Collection
Personal Information: We collect personal data as outlined in our Privacy Policy. By using our site, you consent to this collection and our use of your data for order processing, marketing, and service improvement.
Cookies: Our site uses cookies to enhance your browsing experience. Please see our Privacy Policy for more details.
Intellectual Property
All content on this website, including images, text, and design elements, is owned by Matsya Luxury or used with permission. Reproduction or distribution without permission is prohibited.
Limitation of Liability
Matsya Luxury is not liable for any damages resulting from the misuse of products or website inaccuracies. Any disputes arising from product use will be governed by Indian law.
Intellectual Property
All content on this website, including images, text, and design elements, is owned by Matsya Luxury or used with permission. Reproduction or distribution without permission is prohibited.
What personal information does Matsya Luxury collect?
We collect personal information provided voluntarily during interactions, such as your name, address, email, and phone number, as well as certain data gathered automatically (e.g., IP address).
How is my information used?
We use your information for internal record-keeping, order processing, marketing, and to improve our website. We only share information with third parties like Google and Mailchimp if you’ve given consent.
Are my payment details secure?
Yes, we implement strict security measures to protect your personal and payment information.
What is your return policy for non-defective products?
Non-defective products can be returned within 14 days of receipt for a full refund, provided they are unused and in their original packaging.
How do I return a defective product?
Defective products can be returned within 14 days of receiving them. We will issue a full refund or exchange once we confirm the defect.
Can I return an international order?
We currently do not accept returns on international orders.
How long does it take to process a refund?
If we cancel an order due to unavailability, a full refund will be issued within 30 days.
