Terms & Conditions

1. Acceptance of Terms
By accessing and using our website, you agree to abide by these Terms & Conditions, which govern your use of Matsya Luxury. We may update these terms periodically, so please review them to stay informed of any changes.

2. Orders and Shipping
Shipping within India: Orders over INR 1000 qualify for free shipping. For orders under INR 1000, an INR 100 fee applies.
International Shipping: Shipping costs are calculated based on order weight at checkout. Customers are responsible for any customs duties and import taxes in their respective countries.
Delivery Times: Indian deliveries take 3-4 working days for main towns/cities and 4-5 days for remote areas. International deliveries are expected within 5-14 working days.

3. Returns & Refunds
Non-Defective Products: Returns are accepted within 14 days of receiving goods, provided the item is unused and in its original packaging. Customers bear responsibility for return shipping costs.
Defective Products: Returns for defective items are accepted within 14 days of receipt, with an option for a full refund or replacement upon confirmation of the defect.
International Orders: We do not accept returns on international orders.

4. Cancellation Policy
Clients may cancel orders before dispatch, subject to a 10% administrative fee.
Matsya Luxury reserves the right to cancel orders due to insufficient stock or quality concerns. In such cases, the customer will receive a full refund.

5. Privacy and Data Collection
Personal Information: We collect personal data as outlined in our Privacy Policy. By using our site, you consent to this collection and our use of your data for order processing, marketing, and service improvement.
Cookies: Our site uses cookies to enhance your browsing experience. Please see our Privacy Policy for more details.

6. Intellectual Property
All content on this website, including images, text, and design elements, is owned by Matsya Luxury or used with permission. Reproduction or distribution without permission is prohibited.

7. Limitation of Liability
Matsya Luxury is not liable for any damages resulting from the misuse of products or website inaccuracies. Any disputes arising from product use will be governed by Indian law.

8. Contact Information
For any questions about these Terms & Conditions, please contact us at:

Email: info@matsyaluxury.in
Address: Matsya Luxury, Baddi, India